That almost became necessary when I opened up the Air Berlin app this morning to check in for my flight home, which was to bring me from Palma to Berlin in economy tomorrow morning, and on from Berlin to New York-JFK in business class an hour or so later.
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Instead, there were two new flights on my itinerary:. As luck would have it, there was an absolutely perfect Iberia itinerary, that departed Palma around the same time and got me to New York more than 90 minutes earlier. I was on hold for 50 minutes, at which point a friendly though clearly overworked agent picked up.
I would need to find an alternative operated by Air Berlin and Niki, or I could request a full refund.
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At that point, my only option was to leave a day early and overnight in Dusseldorf, catching an early morning flight from DUS to New York. So I called Air Berlin back, this time selecting the phone prompt for booking a new flight. An agent picked up in just nine minutes, and three minutes later she had me rebooked. Checked in for my new Niki flight to DUS. Asked to change to earlier flight, sent to ticket office where I was yelled at just for asking? Unfortunately it seems like Air Berlin is not going to recover from this bankruptcy — other carriers are already discussing taking over its assets, most recently with EasyJet and Lufthansa preparing their own offers.
This is clearly a tough time for Air Berlin employees, even though the representatives I spoke with on the phone today hid it fairly well. I wish the carrier — including its flight attendants, pilots, agents and support staff — all the best, and I look forward to my flight to New York tomorrow. Flights from Dublin to Malaga.
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